Buying furniture without seeing it in person can feel like a bigger commitment than a typical online purchase — delivery is a real logistical step, not just a courier drop-off. Here’s what to expect when ordering furniture online in South Africa.
Delivery Areas and Costs
We deliver nationwide across South Africa for a flat rate of R500. If you’re in Gauteng and your order totals more than R10,000, delivery is free. Outside of that, the R500 rate applies regardless of how far you are from Sandton, Johannesburg.
What to Check Before Your Furniture Arrives
A little preparation goes a long way toward a smooth delivery day. Before your order arrives, it’s worth checking:
- Doorways, hallways and staircases — measure the narrowest point between the front door and the final room, including any tight turns.
- Lift access — if you’re in an apartment or complex, confirm lift dimensions or whether stairs will be needed instead.
- The space itself — clear the area where the piece will go before the delivery team arrives.
- Availability — confirm that someone will be home to receive and check the delivery.
What Happens If Something Arrives Damaged or Faulty
All furniture is covered by a six-month quality warranty against manufacturing defects. If a fault appears in that period, you can choose a repair, a replacement or a refund, and we reimburse reasonable return-transport costs for qualifying faulty items. If you bought a standard item online and change your mind, you can cancel within 7 days after you receive it and pay only the direct cost of returning it. Full detail is available on our Delivery & Quality Warranty page.
Questions Worth Confirming Before You Order
- Have I measured my space and access points, not just the room itself?
- Am I ordering from Gauteng, and does my order qualify for free delivery?
- Do I understand what’s covered under warranty versus what isn’t?
- If I want an in-person consultation or to collect my order, have I arranged it with the team in advance?
In-person consultations are available by appointment. We don’t hold public showroom inventory at our Sandton address, and collection is available only by prior arrangement, with details provided directly once your order is ready.
Ready to Order?
Browse our full range in the shop, or message us on WhatsApp if you have questions about delivery to your area before you buy.
