We want every Luxury Furniture Supplies order to arrive with clear delivery expectations and confidence in the quality of your furniture.
Delivery Charges
- Nationwide standard delivery: R500.
- Gauteng orders above R10,000 qualify for free delivery.
- Gauteng orders of R10,000 or less are charged R500.
- Orders outside Gauteng are charged R500 regardless of order value.
Do You Deliver to Johannesburg, Sandton and Across Gauteng?
Yes. Luxury Furniture Supplies delivers to Johannesburg, Sandton and the rest of Gauteng, as well as nationwide across South Africa. Standard delivery is R500, and Gauteng orders over R10,000 qualify for free delivery. Our office is located at 180 Katherine Street, Barlow Park, Sandton, 2148, with consultations by appointment only — we do not hold public showroom inventory at this address. Looking for a bespoke or made-to-order piece instead? Visit our Furniture Customisation page to enquire on WhatsApp, or see our FAQs for more common questions.
Delivery Arrangements
Delivery arrangements and relevant access details will be confirmed using the contact information supplied with your order. Please provide accurate delivery information and notify us of access considerations that may affect delivery.
Collection
Collection is available only by prior arrangement. Collection details will be provided directly once an order is ready.
6-Month Quality Warranty
Your furniture is covered against qualifying manufacturing defects for six months from the date of delivery or collection, in accordance with applicable South African consumer law.
Covered
- Qualifying defects in materials or workmanship
- Manufacturing faults present in the supplied furniture
Not Covered
- Accidental damage
- Misuse or abuse
- Unauthorised alterations or repairs
- Normal wear and tear
- Damage caused by incorrect care or handling
Changing Your Mind (Online Orders)
If you bought a standard (non-customised) item online – through our website or by another electronic channel such as WhatsApp or email – you may cancel without giving a reason within 7 days after you receive it by delivery or collection.
Please return the item in the condition you received it, with its packaging where possible; you may unpack and inspect it. You arrange the return and pay only its direct cost. We refund the amount you paid within 30 days of the date you cancel.
Furniture made or altered to your specifications (for example a custom colour, fabric or size) is excluded from this cooling-off right.
Faulty Goods
If an item has a manufacturing defect within six months of delivery or collection, you may return it and choose a repair, a replacement or a refund, in line with the Consumer Protection Act. We may need to inspect the item to confirm the fault.
If a repaired item develops the same or a new fault within three months of the repair, we will replace it or refund you.
How to Return an Item
Contact us on WhatsApp or by email with your order number, the reason for the return and, for a fault, a description with clear photographs or video. We will give you the return address and instructions – please do not send or bring items to our office unless we ask you to.
You arrange the transport. For a qualifying faulty item, we reimburse your reasonable return-transport cost: send us a copy of the transporter’s invoice or receipt showing the amount paid and the date, together with your order number, by WhatsApp or email.
Your Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Contact
WhatsApp/phone: 066 087 0705
Email: [email protected]
See delivery costs and guidance for specific cities on our Furniture Delivery Areas page.