Luxury Furniture Supplies makes every effort to accommodate its users, consumers, and retailers, our Returns Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.
Returns can only be done within 7 days of order.

Please note:

Items(s) must be returned to our warehouse in good condition within 7 days of receipt.
Items(s) must be returned with all of the tags and intact. Your items(s) should be in their original packaging

THE ACT PERMITS RETURNS WITHIN THE FIRST 6 MONTHS IN THE FOLLOWING CIRCUMSTANCES:
Where goods have been incorrectly supplied. An example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Luxury Furniture will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods sold are materially defective. Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Luxury Furniture Supplies reserves the right to inspect the goods once they have been returned, which inspection may take up to 10 working days, before offering the Consumer recourse on the matter, which may include, but is not limited to:
A full refund where the goods are found to be materially defective due to a manufacturing fault or defective batch of goods OR
A store credit to the value of the goods
A replacement of the goods with the same or substantially similar items.

Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods. Ordinary wear and tear is specifically excluded.

Returns shall be processed for goods purchased from luxury Furniture Supplies via the Website or Online Platform within 7 days of purchase, and which fall within the “cooling off” period in terms of the Consumer Protection Act (CPA). Any such return shall only be accepted if the goods are in their original packaging, All tags are still attached, unused and the Consumer is able to provide a valid, dated proof of purchase.
Once the stock has been returned and a refund has been accepted by Luxury Furniture Supplies , payment of the refunded amount shall be made into the user or consumer’s account 7 to 14 days from the date of approval of that refund.

Luxury Furniture Supplies WILL NOT ACCEPT RETURNS:
The Consumer Protection Act (CPA) specifically excludes ‘buyer’s remorse’ and luxury Furniture Supplies reserves the right to reject returns that are sought because the Consumer has ‘changed his mind’ or no longer wants the item after the purchase has been made.
Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
Where the goods have been purchased from other retailers

Luxury Furniture Supplies reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for the return of the goods
Luxury Furniture Will not refund: 1) Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
2) Where the goods have been damaged by Force Majeure, or an act of God such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside

NO REFUNDS will be done for an “in case of emergency” matter, the only refund or exchange we will do is for an incorrect size/colour which is provided and/or exchange can be done if the shoes are damaged in any way.

Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.

To be eligible for a return, or exchange your item must be unused and in the same condition that you received it in. It must also be in the original, undamaged packaging

a Refund will only be done if the product is damaged in any matter. Sizing issues can only be liable for exchange. Please contact our team to book a exchange.

Luxury Furniture Supplies EXCHANGES:
Luxury Furniture Supplies reserves the right not to process exchanges for any reason whatsoever, subject to sections 55 and 56 of the Consumer Protection Act of 2008, as amended.

Should a customer, consumer, or user be unhappy with the colour, type, spec, or quality of goods supplied, luxury Furniture Supplies shall process a cash refund or store credit to the customer which may be used for the purchase of other goods on the website or online platform.

Goods that are returned to luxury Furniture Supplies shall be treated as returned items and a store credit or cash refund shall be processed to the customer in lieu thereof.