Terms & Conditions

1. About these terms

These Terms & Conditions apply when you browse or purchase from Luxury Furniture Supplies (“Luxury Furniture”, “we”, “us” or “our”) through luxuryfurniture.co.za. By placing an order, you agree to these terms. Nothing in these terms limits any rights that cannot lawfully be excluded under the Consumer Protection Act, 2008 (“CPA”) or other applicable South African law.

2. Products, pricing and availability

We aim to present product descriptions, images, prices and availability accurately. Colours and textures may vary slightly because of lighting, photography and screen settings. Products remain subject to availability. If an ordered item cannot be supplied, we will contact you to agree on an appropriate solution.

Prices are displayed in South African rand. The price and payment methods shown at checkout apply to your order. Orders placed through the website must be paid in full using an available checkout payment method.

3. Order confirmation

An order is received when checkout is completed successfully. We may contact you to confirm delivery details, access requirements, product options or other information needed to fulfil the order. Customers are responsible for providing complete and accurate contact and delivery information.

4. Delivery and collection

  • Standard delivery is R500 nationwide.
  • Orders over R10,000 qualify for free delivery within Gauteng only.
  • Gauteng orders of R10,000 or less carry the standard R500 delivery fee.
  • Orders outside Gauteng carry the R500 delivery fee regardless of order value.

Delivery is generally arranged within 1–7 working days, subject to product readiness, manufacturing where applicable, the destination and access conditions. We will contact you if a different arrangement is required.

Collections are by appointment only. The relevant collection address and collection arrangements will be provided once the order is ready. Customers must ensure that doorways, stairways, lifts and access routes are suitable for the furniture ordered.

5. Furniture customisation

Customisation may be discussed for selected furniture pieces, including colour, fabric and size. Enquiries are handled through WhatsApp so that requirements can be confirmed before work proceeds. Customisation availability, pricing and final specifications depend on the selected item and must be agreed in writing.

Visit our Furniture Customisation page or contact us on WhatsApp at 066 087 0705.

6. Cancellations, returns and faulty goods

Changing your mind on an online order. If you bought a standard (non-customised) item online – through this website or by another electronic channel such as WhatsApp or email – you may cancel without giving a reason within 7 days after you receive it by delivery or collection. Contact us first and we will give you the return address and instructions. Please return the item in the condition you received it, with its packaging where possible; you may unpack and inspect it. You arrange the return and pay only its direct cost. We refund the amount you paid within 30 days of the date you cancel. Furniture made or altered to your specifications (for example a custom colour, fabric or size) is excluded from this cooling-off right.

Faulty goods. If an item has a manufacturing defect within six months of delivery or collection, you may return it and choose a repair, a replacement or a refund, in line with the Consumer Protection Act. We may need to inspect the item to confirm the fault. If a repaired item develops the same or a new fault within three months of the repair, we will replace it or refund you.

How to return an item. Contact us on WhatsApp or by email with your order number, the reason for the return and, for a fault, a description with photos or video. We will give you the return address and instructions – please do not send or bring items to our office unless we ask you to. You arrange the transport. For a qualifying faulty item, we reimburse your reasonable return-transport cost: send us a copy of the transporter’s invoice or receipt showing the amount paid and the date, together with your order number.

7. Six-month quality warranty

Furniture supplied by Luxury Furniture includes a six-month quality warranty against manufacturing defects. The warranty begins on the date the product is delivered or collected and covers genuine manufacturing defects attributable to us.

The warranty does not cover misuse, accidental damage, negligence, normal wear and tear, environmental damage, incorrect handling or unauthorised alterations or repairs.

Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Full details are available on our Delivery & Quality Warranty page.

8. Appointments and business hours

Our office, consultations, showroom visits, warehouse visits and collections are appointment-based. The office is located at Business Centre, 180 Katherine Street, Sandton, Gauteng, 2148. No retail inventory is kept at the office.

Operating hours are Monday to Sunday, 9:00 to 17:00. Please arrange an appointment before visiting.

9. Website use and privacy

You may use this website for lawful shopping and information purposes. Website content, branding and product presentation may not be copied or commercially reused without permission. Personal information is handled in accordance with our Privacy Policy.

10. Contact us

For order, delivery, warranty, return or customisation enquiries:

Last updated: 8 November 2026.

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