Custom furniture means having a piece made or adapted to your own specifications, rather than buying something off the shelf in a fixed size, colour or configuration. If you’re considering it for the first time, here’s what’s worth knowing before you send an enquiry.
What Counts as “Custom” Furniture?
Customisation can mean different things depending on the piece. It might be a sofa in a specific fabric and configuration, a dining table sized for an unusual room, or built-in joinery like wardrobes or cabinetry designed around your exact space. The common thread is that the piece is designed around your requirements rather than picked from fixed stock options.
What to Look for in a Custom Furniture Maker
Whoever you choose to work with, it’s worth checking a few things upfront:
- How the enquiry process works — do they need measurements and photos, or a showroom visit?
- Warranty terms — what’s covered if something arrives with a manufacturing defect?
- Return and exchange policy — custom pieces are often treated differently to standard stock items, so it’s worth understanding this before you commit.
- How changes are communicated — will you see updates before the piece is finalised?
Questions Worth Asking Before You Commit
A short checklist to work through before placing a custom order:
- Have I measured the space accurately, including doorways and access points for delivery?
- Do I understand the warranty and what happens if there’s a manufacturing defect?
- Am I clear on the return and exchange policy for custom-made items specifically?
- Have I confirmed how to reach the business if I have questions during the process?
How Customisation Works at Luxury Furniture Supplies
For selected products, we offer an enquiry-led Furniture Customisation service. Rather than listing every possible configuration as a separate product, you send us your requirements — measurements, photos of the space, and what you’re looking for — and we work from there. Consultations at our Sandton, Johannesburg address are available by appointment (we don’t hold public showroom inventory there), and collection is available only by prior arrangement, with details provided directly.
On the policy side: new furniture is covered by a six-month quality warranty against manufacturing defects, and if a fault appears in that period you can choose a repair, a replacement or a refund. Standard items bought online can also be cancelled within 7 days after you receive them; furniture made or altered to your specifications is excluded from that cooling-off right. Full detail is on our Delivery & Quality Warranty page.
Ready to Start Your Enquiry?
Message us on WhatsApp with your measurements, photos and what you have in mind, or read more on our Furniture Customisation page before you get started.
