We want every Luxury Furniture Supplies order to arrive with clear delivery expectations and confidence in the quality of your furniture.
Delivery Charges
- Nationwide standard delivery: R500.
- Gauteng orders above R10,000 qualify for free delivery.
- Gauteng orders of R10,000 or less are charged R500.
- Orders outside Gauteng are charged R500 regardless of order value.
Delivery Arrangements
Delivery arrangements and relevant access details will be confirmed using the contact information supplied with your order. Please provide accurate delivery information and notify us of access considerations that may affect delivery.
Collection
Collection is available only by prior arrangement. Collection details will be provided directly once an order is ready.
6-Month Quality Warranty
Your furniture is covered against qualifying manufacturing defects for six months from the date of delivery or collection, in accordance with applicable South African consumer law.
Covered
- Qualifying defects in materials or workmanship
- Manufacturing faults present in the supplied furniture
Not Covered
- Accidental damage
- Misuse or abuse
- Unauthorised alterations or repairs
- Normal wear and tear
- Damage caused by incorrect care or handling
Reporting a Concern
If you believe your furniture has a manufacturing defect, contact Luxury Furniture Supplies promptly with your order details, a description of the concern, and clear photographs or video where possible. We may need to inspect the furniture to assess the issue.
Remedies and Consumer Rights
Where applicable law confirms that goods are defective, the remedies available may include repair, replacement or refund. Nothing in this policy limits any rights or remedies available under the South African Consumer Protection Act.
Contact
WhatsApp/phone: 066 087 0705
Email: [email protected]