We want every Luxury Furniture Supplies order to arrive with clear delivery expectations and confidence in the quality of your furniture.
Delivery Charges
- Nationwide standard delivery: R500.
- Gauteng orders above R10,000 qualify for free delivery.
- Gauteng orders of R10,000 or less are charged R500.
- Orders outside Gauteng are charged R500 regardless of order value.
Do You Deliver to Johannesburg, Sandton and Across Gauteng?
Yes. Luxury Furniture Supplies delivers to Johannesburg, Sandton and the rest of Gauteng, as well as nationwide across South Africa. Standard delivery is R500, and Gauteng orders over R10,000 qualify for free delivery. Our office is located at 180 Katherine Street, Barlow Park, Sandton, 2148, with consultations by appointment only — we do not hold public showroom inventory at this address. Looking for a bespoke or made-to-order piece instead? Visit our Furniture Customisation page to enquire on WhatsApp, or see our FAQs for more common questions.
Delivery Arrangements
Delivery arrangements and relevant access details will be confirmed using the contact information supplied with your order. Please provide accurate delivery information and notify us of access considerations that may affect delivery.
Collection
Collection is available only by prior arrangement. Collection details will be provided directly once an order is ready.
6-Month Quality Warranty
Your furniture is covered against qualifying manufacturing defects for six months from the date of delivery or collection, in accordance with applicable South African consumer law.
Covered
- Qualifying defects in materials or workmanship
- Manufacturing faults present in the supplied furniture
Not Covered
- Accidental damage
- Misuse or abuse
- Unauthorised alterations or repairs
- Normal wear and tear
- Damage caused by incorrect care or handling
Returns and Exchanges
Returns may be requested within 30 days from the date of delivery or collection and are accepted only for products with a qualifying defect. We do not accept returns for non-defective products or changes of mind.
Qualifying defective products may be exchanged following assessment and approval by Luxury Furniture Supplies. The customer is responsible for the return delivery or transport cost.
This 30-day return policy is separate from our 6-Month Quality Warranty. Nothing in this policy limits any rights or remedies available under the South African Consumer Protection Act.
Reporting a Concern
If you believe your furniture has a manufacturing defect, contact Luxury Furniture Supplies promptly with your order details, a description of the concern, and clear photographs or video where possible. We may need to inspect the furniture to assess the issue.
Remedies and Consumer Rights
Where applicable law confirms that goods are defective, the remedies available may include repair, replacement or refund. Nothing in this policy limits any rights or remedies available under the South African Consumer Protection Act.
Contact
WhatsApp/phone: 066 087 0705
Email: [email protected]